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CNU HOSPITAL

FAQ

Appointment

Q When must I make an appointment in order to receive a medical consultation on the same day?
A
  • Hours of operation (weekdays): 8:30~11:30 a.m. & 1:00~4:00 p.m.
  • Emergency patients can receive the necessary consultation and treatment at the ER, which is open 24/7. There may be changes in the scheduled appointments, so make sure to call the medical department concerned before visiting the hospital.
Q Can I receive a medical consultation without making an appointment?
A

If you wish to receive a medical consultation without an appointment, call the medical department concerned and ask for an opening. Availability depends on the medical department, the doctors on duty and scheduled appointments, so we advise that you make an appointment ahead of time.

Q How can I reschedule or cancel my appointment?
A

Call ☎ 1599-7123 at least a day before your scheduled appointment to reschedule/cancel it.

Q What should I be aware of when making an appointment?
A

When making an appointment for the first time, you must provide your personal information (your name, resident registration number, address and mobile phone number). You must provide detailed information on your illness and symptoms in order for us to arrange a consultation with a professor from the appropriate department. For subsequent visits, you will only need to provide your patient registration number.

Outpatient Care

Q What do I do with the CD I’ve brought from another hospital?
A

Register the CD at Reception Desk #1 (for first-time visitors) on the right side of the entrance on 1F of the main building before going to your appointment (must be registered before the consultation).

Q How do I pay my medical bill for consultation/treatment?
A

You can pay your medical bill at the reception desk for payment or the kiosk after receiving consultation/treatment.

Q What do I need when making an appointment for the first time?
A

Bring the medical care request (issued by a primary or secondary medical institution) with you can fill out the patient registration form with your name, resident registration number, passport number, address, phone number (incl. mobile phone number), and the medical department in question (If you do not know which medical department you will be directed to, ask one of the service representatives).

Q Can I pay the medical bill using my credit card?
A

We only accept credit cards issued by banks and credit card companies.

Q Can I receive a medical consultation without making an appointment?
A

Availability depends on the scheduled appointments of the medical department in question, so we strongly advise that you make an appointment ahead of time.

Medical Costs

Q What kind of insurance benefits can I receive for MRI?
A

The national health insurance does not cover MRI scans if they do not meet the insurance coverage criteria, in principle. It is, however, covered for patients with cancer, benign brain tumor, cerebrovascular disease, epilepsy, inflammatory brain disease, dementia, spinal cord damage or spinal cord disease. Even if the eligibility criteria are met, you may not be eligible for coverage if you have exceeded the maximum number of MRI scans allowed under the national health insurance. For details, contact the Medical Bill Review Office (280-7058).

Q What is meant by “not covered” on the medical bill?
A

Generally, medical expenses are covered by the national health insurance, but there are certain expenses that are not covered, as prescribed in Article 9 (1) of the Rules on the Standards for National Health Insurance Coverage, as follows: medical practices/ materials performed/used for patients whose condition does not affect their day-to-da lives; differences for upper-level patient rooms (inpatients); meals; MRI; PET; ultrasound; designated pharmaceuticals and materials, etc. In such cases, the related expenses must be borne by the patient in full.

Q What is an “emergency medical management fee”?
A

An emergency medical management fee may be charged to an emergency patient in case emergency medical care and treatment were performed for him/her. This is collected as a separate item from the “registration fee,” in accordance with the national policy, in order to prevent crowdedness at the ER resulting from the use of ER services by non-emergency patients. The emergency medical management fee is differentially charged according to the type of emergency medical institution that has rendered the services. In the case of emergency medical centers, the prescribed fee is KRW 60,840. Patients who use the ER services for a condition that does not require emergency treatment will be required to pay the emergency medical management fee in full themselves.

Other Questions

Q What is the deceased donation process like?
A

Please call CNU College of Medicine Human Anatomy Lab for detailed information.

☎ 042) 580-8205, 8201

Q What is the organ donation process like?
A

Please contact the CNUH Transplantation Center to speak to a coordinator and obtain detailed information.

☎ 042) 280-7994, 7235